Postage & Packaging
Postage and packaging is charged at £3.00 (to UK address) no matter how much you order (so might as well order lots!!). All UK packages are sent Special Delivery (guaranteed next day before 1 p.m. except Saturday & Sunday) and will therefore require a signature.
Please note, we are unable to ship to Post Office box addresses
Your items will be wrapped in tissue paper and place in either a stylish black gift box or a gorgeous organza pouch.
You will also receive a list of materials used however if you would like to know the healing properties of your gemstones, please let us know.
I do my up most to ensure that your gorgeous new piece of jewellery reaches you in perfect condition however if this is not the case and the the is item damaged please contact me within 7 days.
Please note - to be environmentally friendly, I may use recycled packaging but rest assured, your goods will be safe and you will not be charged for the recycled box/jiffy envelope, just the postage. If your purchase is a gift, I will use new packaging.
I welcome international orders, please ensure you choose the correct option for orders outside of the UK. Cheques are not accepted on international orders, only Paypal.
Please note, we are unable to ship to Post Office box addresses.
If your purchase is a gift, we can send directly to the recipient along with a little card with your message on it. Please note that if you are purchasing more than 1 item and want them going to separate addresses, i.e. 2 addresses, you must pay 2 lots of P&P.
Returns & Breakages
Due to hygiene reasons, I do not offer refunds on earrings.
I do my up most to ensure that your gorgeous new piece of jewellery reaches you in perfect condition however if this is not the case and the the is item damaged please contact us within 7 days.
I make every effort to create your jewellery to last for a long time, however if it becomes damaged within 2 months of purchase I will repair your item free of charge. Please note that damages due to wear and tear are not covered. After 2 months of purchase, I can fix your item for a small fee plus material costs.
Resizing & Adjustments
Most of the jewellery can be altered, please e-mail me about the relevant piece before you make your purchase.
If after you have received your item you decide it requires resizing, I will do this free of charge within 28 days of your purchase. If extra materials are required, these will be charged at cost. If the item has already been sent to you, there will be a charge to cover P&P.